We may transfer our rights and obligations under these conditions to another organization. We will contact you to inform you of our intention to do so. Up to 6 years from delivery, after 6 months and up to 6 years, the solution varies depending on whether the error is reported inside or outside the sofology warranty period. After 6 months, as a customer, it is your responsibility to prove that the goods are defective. We will review this by talking to you by phone, we can ask you to send images and/or videos depending on the problem, we can talk to our suppliers, we can also send a technician to check the goods. Based on our assessment, we would propose either a repair or a replacement, depending on the most appropriate option and the length of time you had the goods. If the product is defective and the repair is the most appropriate option, we would complete a repair. If the reported problem is not a sofa error, z.B. because it was caused by wear or accidental damage, we may still be able to help by offering a paid repair, depending on the amount of damage or wear. If the replacement or repair has failed or if it is not possible to offer a long-term and durable solution, it may be appropriate for Sofology to offer an alternative solution as shown below. Error reported in sofology guarantee time – A full refund, a sum of money to keep it in its current state or a full credit.
Reported error of the sofology warranty period, but within 6 years – A partial repayment, a sum of money to keep it in its current state or a partial credit. When calculating the value of refund or credit, a deduction would be applied to cover the cost of wear, this will be calculated on the basis of the time that the sofa without error.